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Frequently Asked Questions
How do I download a file I purchased?
Go to your Dashboard and open the Downloads tab. Every item you've purchased or unlocked through your membership will be listed there, ready to download anytime.
What's the difference between buying once and becoming a member?
Buying once gives you permanent access to that single item only. A membership gives you ongoing access to everything included in your plan, for as long as your subscription is active.
Can I access an item I purchased after my membership ends?
Yes. Items you've purchased individually are yours permanently, regardless of your membership status. Items included only through your membership plan require an active subscription to access.
How do I update my payment method or cancel my membership?
Click Billing in your Dashboard sidebar. You'll be taken to a secure portal where you can update your card, view invoices, or cancel your subscription at any time.
What file formats are included with each item?
Most items include multiple formats depending on their intended use, such as print-ready files, social media graphics, and editable source files. Check the item's page for the exact list before purchasing.
I'm having trouble downloading a file. What should I do?
First, confirm you're logged into the account used for the purchase. If the issue continues, reach out using the contact form below and we'll help you sort it out.
How do I change my email address?
Email changes go through our support team to make sure your purchases and downloads stay properly linked to your account. Send us a message below and we'll take care of it.
Still need help?
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